Warranty Policy
At Beamor, we stand behind the quality of our products. That's why we offer a comprehensive warranty on all of our products.
Here's what you need to know:
Warranty Coverage
During the warranty period, if Beamor's LED display has any material and process defects, we are responsible for the cost of service for product repair and replacement.
Exclusions
Our warranty does not cover damage caused by misuse, abuse, or normal wear and tear. It also does not cover damage caused by unauthorized repairs or modifications.
How to Make a Claim
To initiate a warranty claim, please fill out the support form provided below. Our customer service team will review your submission and guide you through the process to ensure you receive the necessary support.
Modes of Service
Beamor may provide replacement or repair through the following services:
1. Online Remote Technical Support. This service is applicable for technical problems, including, but not limited to connection issues of signal cables and power cables, system software issues and parameter settings, and replacement issues of the module, power supply, system card, etc.
2. Return Material Authorization Service. For problems that cannot be solved by online technical support, Beamor will confirm with Buyer whether to provide Return Material Authorization service.
3. On-site service. Buyer may submit service requirements through the Beamor’s website, email, telephone and other service channels with serial number, applied service, site address, and contact information stated. Beamor may, at its full and complete discretion, send an engineer to Buyer ’s location.
